Resume

Work Experience

Accenture Software, San Francisco, CA (July 2012 – Present)

User Experience Strategist & Lead Product Designer

  • Responsible for the UX strategy and design for multiple enterprise and consumer web applications
  • Collaborate with Product Management, Engineering and Executives to envision new products and enhancements to existing products by prototyping, storyboarding, wireframing and workshops
  • Manage scope, prioritization and design direction for the UX team’s standards, guidelines and pattern libraries that improve product quality and consistency
  • Review UX team’s work to ensure a high level of design quality and coach junior designers on improvements
  • Effectively work in an agile model to plan, define and create high quality design and research
  • Actively participate in thought leadership, including a published whitepaper, vision strategy projects and user conference speaking engagements
  • Recruit, hire and manage junior and mid-level UX Architects, Interaction Designers, Visual Designers and Researchers

 

Accenture Consulting, San Francisco, CA (September 2010 – July 2012)

User Experience Manager

  • Lead teams comprised of User Experience, Creative Design and UI Development resources through project engagements. Teams include Accenture, client and third party agency resources ranging from 2 to 10 resources onshore and offshore
  • Responsible for growth of the User Experience practice through recruiting high performing researchers and designers, improve collaboration and training and directly manage employees
  • Provide insightful UX and UCD knowledge to multiple projects through client presentations, QA and mentoring
  • Ensure all projects are delivered on time and on budget using effective project management
  • Assist with selling user experience services and solutions ranging from $150k to $1M
  • Advocate user needs and requirements with project leadership and functional teams
  • Coordinate a wide variety of user research methods with enterprise and consumer user groups
  • Develop storyboards, wireframes and prototypes using latest technology and design principles

 

*Clients include: Microsoft, AT&T, PG&E, OfficeMax.com, Accenture, Hilton and Verizon Business

 

Accenture Consulting, San Francisco, CA (September 2007 – September 2010)

User Experience Designer

  • Lead successful portal projects from conceptual design and business requirements through usability testing
  • Managed a team of User Experience Designers and Business Analysts on multiple engagements
  • Created engaging experiences using information architecture and interaction design deliverables
  • Lead requirements workshops with business owners and end users to gather UI requirements
  • Performed various heuristic evaluations on multiple types of applications: Desktop, eCommerce website, corporate website, mobile applications and intranet portals

 

Accenture Consulting, San Francisco, CA (Jan. 2005 – September 2007)

User Experience Analyst

  • Created all storyboards, wireframes and task flows for multiple enterprise applications
  • Lead training team of 5 employees to design and develop effective training modules to drive organizational and behavioral change
  • Increased productivity and improved job cycle time for multiple client teams by implementing project wide template design standards for online and paper based documents and several light applications
  • Managed complete lifecycle for monthly deployments of a third party ClickSoftware service optimization application

 

Rendertheweb.com, Raleigh, NC (Aug. 2001 – June 2007)

Founder

  • Defined product and experience strategy through customer and competitor analysis and client brainstorming
  • Created experience strategies, information architecture, low-fidelity wireframes and all production graphics
  • Identified and coordinated sales with multiple customers and exceeded all client expectations

 

 

 

Bandwidth.com, Cary, NC (Jan 2004 – Dec 2004)

Intern

  • Designed multiple features and tools for the bandwidth.com website
  • Coordinated blog and marketing copy on website with multiple teams to increase website traffic

 

 

Education

  • North Carolina State University, Raleigh, NC – B.S in Business Management with MIS focus
  • Major GPA: 3.30/4.00; Cumulative GPA: 3.24/4.00
  • University of Lund, Sweden – International Business, Economics, Swedish language and history

 

Certifications & Training

  • Accenture Training: User Experience Specialist Certification, Requirements Analysis, Project Management, Leadership, Team Management
  • SF State University, July 2007 to September 2007 – Professional Integrated Marketing Certification
    • Branding Strategies
    • Marketing Analysis
    • Marketing Research

 

Awards & Recognition

  • Guest Blogger on UXMag.com for “Take it to the dance floor: Using music to inspire great experiences
  • 1st place in Accenture Software global coding contest
  • Awarded frequently for people development awards